RULES OF THE HOTEL
The Empreinte Hotel has the freedom not to receive guests whose attire is indecent and neglected. Clients who misbehave towards staff or clients and are contrary to public morality and public order may be excluded from the establishment.
Any reservation made must be confirmed by the customer, who will give a guarantee of payment of his choice, among the modes of payment accepted in the establishment (cf regulation). Without guarantee of payment by the customer, the reservation can not be considered validated. The customer has the possibility to pay a deposit to confirm his reservation.
The payment of the stay is done at the departure of the customer. Accepted methods of payment are: Visa, Mastercard, Eurocard, Amex, Holiday vouchers. Checks are no longer accepted due to too many unpaid bills. If the customer wishes to interrupt his stay, he must inform the reception at least 24 hours in advance. It will be refunded the balance of his stay if the payment has been made in full. Delays on arrival or no show (no-show) can in no case give rise to refund and will be considered as effective taking of the room.
The customer having reserved a room within our establishment has the possibility to cancel this one under the following conditions: – Cancellation until D-30 before the arrival: no expenses, nor penalty – Cancellation between J-30 and J -10 before arrival: 20% of the price of the stay- Cancellation between D-10 and D-5 of the arrival: 50% of the price of the stay- Cancellation between D-5 and D: 100% of the price of the stayIn case cancellation, the deposit will be refunded in accordance with the cancellation policy of the establishment.
The city tax is not included in the price of the reservation. It is payable locally.
According to the current law it is strictly forbidden to smoke in public places. It is therefore strictly forbidden to smoke in rooms, corridors, lounges and restaurants for reasons of safety and hygiene. Failure to comply with the law will result in a reparation fee of 50 € / stay. It is also strictly forbidden to use the gas appliances in the warm-type rooms …. We ask you to respect the places, as well as the decoration of your room.
The Empreinte Hotel accepts pets in its establishment. The stay of the animal is charged 7 € per day. However, our guests are asked to respect the places, and not to leave the pet alone in the room. Our restaurant room also accepts animals, provided that they are kept on a leash and that they remain under the supervision of their masters. For reasons of hygiene, we ask you not to put your animal on the armchairs and chairs. Any damage will be charged € 100 for the restoration and bactericidal disinfection. The internal rules apply to all customers. In case of non-compliance with these rules, the management reserves the right to invite the customer to leave the establishment, without compensation.We wish you a good stay!